Contact Sleep Duck

Questions, bugs,
or partnership ideas?

Use the right channel and we can get back to you faster.

Product Feedback

Issues, bugs, and feature ideas. We usually reply within 48 business hours.

sleepduck@126.com ->

Partnerships

Brand collaborations, seasonal campaigns, content projects, and IP licensing.

sleepduck@126.com ->

Subscriptions & Refunds

Subscription, renewal, trial, and refund issues are handled by Apple or Huawei.

View details ->
FAQ

Common questions.

Can Sleep Duck actually stop late-night scrolling?
Sleep Duck is not a medical tool or a hard device lock. It combines reminders, focus mode, white noise, breathing, and playful accountability to make bedtime easier to start and repeat.
Are the core features free?
Yes. Bedtime goals, reminders, focus mode, basic duck lines, several sleep sounds, medals, and reports are free. Pro unlocks more content and advanced extras.
Will my sleep data be uploaded?
Not by default. Check-ins, focus records, outfits, and settings are stored locally unless you enable sync, send feedback, or subscribe. See the Privacy Policy.
Why can iOS Focus Mode sometimes be bypassed?
The feature depends on iOS Screen Time and FamilyActivityPicker permissions, so behavior varies by system version and authorization scope.
How do I cancel a subscription?
iOS: Settings -> Apple ID -> Subscriptions -> Sleep Duck -> Cancel. HarmonyOS: Cancel through the Huawei account used for purchase or the in-app subscription management entry, following the platform instructions.
Can duck coins be exchanged for money?
No. Duck coins are in-app virtual rewards and cannot be withdrawn, transferred, refunded, or exchanged for legal currency.

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